Questions?

Frequently asked questions

How are professionals vetted?

Every technician on Smart Trade is background-checked, licensed where required, and verified before they can accept jobs. Real customer reviews keep quality high over time.

How does pricing work?

You get a free estimate with no service-call charge, and one fair price for everyone — no ZIP-code pricing. You'll know the full cost before any work begins.

How quickly can someone arrive?

Same-day availability in most areas, and most jobs are booked within 24 hours. You'll see each pro's real-time availability and ETA before you confirm.

What if I'm not satisfied with the work?

Every job is covered by our guarantee, and our support team is available 24/7 to help make things right.

How do I pay?

You pay securely in the app once you confirm your booking — no cash needed. The full price is shown before you book.

I'm a water heater technician — how do I join?

Set your own schedule and keep more of what you earn. Apply to become a pro in minutes — no long-term contracts.